Return & Refund Policy
DOMESTIC USA POLICY
Returns Policy: At this time, Suncore Foods will not accept returns for food products, regardless of whether they are unopened or unused. This policy applies to all sales, regardless of whether they involve B2B or B2C customers. For our valued wholesale B2B clients, we encourage you to refer to the wholesale section of our online store and consult the invoice provided for further details. Thank you for your understanding.
Any returns due to approved RRMA (Returned Retail Merchandise Authorization is applicable exclusively to purchases made on www.suncorefoods.com) orders or RTS (Returned to Sender or failed deliveries) will be subject to a 20% restocking fee. This minimal cost covers our fees to receive the orders and restock the inventory. And ONLY STORE CREDIT will be granted for retail orders made only on www.suncorefoods.com.
The time to inspect all returns will take up to 7-14 days.
Important: The customer is responsible for sending products back to our facilities. If the package is lost during transit when being returned, we will not grant any refunds. Therefore, please be sure to properly insure the package(s) accordingly. Fedex, UPS, and USPS have services that include tracking numbers and insurance that may cover some of the value, but you may want to purchase additional insurance to fully cover the value of the products.
Refund Policy: All promotional sales are final. No refunds will be granted on any merchandise purchased from promotional sales, custom merchandise, or discounted purchases using a promo code at www.suncorefoods.com. Only store credit will be granted.
Shipping Costs Are Non-Refundable: If you receive a refund (applicable exclusively to purchases made on www.suncorefoods.com) and paid for the shipping cost from the purchase, the cost of shipping will be deducted from your total refund value.
Expedited Shipping: Any guaranteed expedited services can come upon delays if it involves severe weather and unprecedented events. Also, the shipping industry has been exacerbated to meet guaranteed shipping demands. Under these circumstances, we cannot grant refunds for failed expedited services.
Lost or Stolen Packages: Suncore Foods is not responsible for lost or stolen packages and confirmed packages that have been delivered to the address entered on an order. Upon inquiry, Suncore Foods will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. Suncore Foods will not grant refunds for the following reasons:
Incorrect addresses – We ship to the exact address you enter at checkout. Please double-check that your address is correct before submitting your order. Please contact us if the order has the incorrect address. Refunds due to incorrect addresses will not be granted.
Stolen Packages
Uninsured orders
We highly recommend purchasing insurance for all orders, especially for high-value orders. When you select economy shipping or free shipping services without any added insurance, your order will have limited tracking visibility and no protection against loss or damage. Please note that all shipments that are stolen, lost, or damaged by the carrier will not be refunded. We want to emphasize that Suncore Foods cannot be held responsible for any damages incurred due to economy shipping services with no added insurance. No refund will be granted without added insurance when choosing economy shipping services. For all orders with insurance purchased from each carrier (USPS, UPS, FedEx, etc.), please contact each carrier directly to file a claim through them.
Damaged Packages: If you receive products that are damaged during transit or received an opened product, please email us within 5 days of receipt. We will need your order number, email associated with the order, and a picture of the damaged/opened item. We will be happy to ship you a replacement product. If the product has been left out for extended periods of time or other unrelated delays, we will not grant any refunds.
Other Refunds: For returns and refunds related to Suncore Foods products acquired from retail establishments, various online platforms (such as Amazon, Walmart, Kroger, eBay, and others), or any alternative resale venues, it is advisable to contact the respective seller directly. Each seller or platform has its own specific return and refund policy, which must be followed accordingly.
INTERNATIONAL POLICY
Returns Policy: We do not accept any returns of international orders.
Refunds Policy: All international orders are non-refundable & final sales. A refusal to pay for the import fees means the package is lost to the customs authority. We do not grant refunds on refusals. Additionally, we do not grant refunds for RTS (Returned to Sender) for incorrect addresses. We emphasize that you double-check your address for international standards.
Expedited Shipping: Any guaranteed expedited services can come upon delays if it involves severe weather and unprecedented events. Also due to COVID, the shipping industry has been exacerbated to meet guaranteed shipping demands. Under these circumstances, we cannot grant refunds for failed expedited services.
Lost, Stolen, and Damaged Packages: Suncore Foods will not grant refunds on lost, stolen, or damaged packages for the following reasons:
Incorrect addresses – We ship to the exact address you enter at checkout. Please double-check that your address is correct before submitting your order. Please contact us if the order has the incorrect address. Refunds due to incorrect addresses will not be granted.
Stolen Packages
Uninsured orders
We highly recommend purchasing insurance for all orders, especially for high-value orders. When you select economy shipping services without any added insurance, your order will have limited tracking visibility and no protection against loss or damage. Please note that all shipments that are stolen, lost, or damaged by the carrier will not be refunded. We want to emphasize that Suncore Foods cannot be held responsible for any damages incurred due to economy shipping services with no added insurance. No refund will be granted without added insurance when choosing economy shipping services. For all orders with insurance purchased from each carrier (USPS, UPS, FedEx, etc.), please contact each carrier directly to file a claim through them.
Other Refunds: For returns and refunds related to Suncore Foods products acquired from retail establishments, various online platforms (such as Amazon, Walmart, Kroger, eBay, and others), or any alternative resale venues, it is advisable to contact the respective seller directly. Each seller or platform has its own specific return and refund policy, which must be followed accordingly.
WELCOME TO OUR JOURNEY
At Suncore Foods, we have a vision where simple, natural foods with real ingredients play a crucial role in enhancing your wellness journey. Our story began in 2016 when a group of friends came together in Bolivia, blending our passion for food with the rich resources from local small farmers. Based in California, our team unites diverse expertise from food to design and marketing, all aimed at making nutritious eating vibrant and engaging.
We focus on utilizing real fruits, vegetables, and flowers while steering clear of artificial additives. Over the years, we've evolved from creating natural food coloring powders to introducing pancake & waffle blends, ancient grains, and an array of freeze-dried exotic snacks—each designed to fuel both body and spirit.
With strong roots in Southern California, we've effectively navigated both B2C and B2B markets. Our products find their way into home kitchens globally while also being supplied in bulk to foodservice providers and major grocery chains.
As we celebrate a decade of operation as an unfunded yet self-sustaining enterprise, we're proud that our product lines are not just accessible through the Suncore Foods Store but also available at leading retailers like Amazon, iHerb, Target, and Walmart. Join us on this colorful journey toward healthful living; experience what happens when passion meets purpose!
